Thank you for shopping at W-One! We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a simple and straightforward return policy.

Return Eligibility:
-Returns are accepted within 30 days from the date of purchase.
-The item must be in its original condition, unused, and in the original packaging.
-Proof of purchase (receipt or order confirmation) must be provided for returns.

Non-returnable Items:
-Customized or personalized items
-Clearance or sale items
-Items that have been opened or used

How to Return:
Contact us at info@w-one.com.my or call (60) 012 772 6977 for a return authorization.
Pack your item securely in its original packaging with the receipt or order confirmation.
Ship the item back to the address provided by our customer service team.

Please note: Shipping costs for returns are the responsibility of the customer, unless the item is defective or damaged.

Refunds:
-Refunds will be issued to the original payment method once the return has been processed.
-Please allow 7-10 business days for your refund to appear in your account.
For any further inquiries or assistance, feel free to contact us!